It is not a mystery to talk about the fourth industrial revolution and companies come with evolutions in which departments such as IT become an essential nucleus for their operation. Hence the IT staff augmentation.
And it is that the importance of quality management of new technologies becomes a very important factor within companies due to the dependence and continued use of information and communication technologies in all areas.
Quality departments or managers must adapt to the new changes and understand the importance of having efficient IT services, as they directly influence the company’s productivity and growth capacity.
In this publication we will explain the importance of IT as a service in business processes based on the current problems and needs that IT departments face and the challenges of following the business from the IT point of view.
Being clear about the business needs to be covered today is one of the fundamental objectives of IT departments, which should be oriented towards a model of transformation and evolution of their infrastructures, adopting operational and functional models, with the aim of optimizing and speeding up processes. processes in response to the growing demand for strategic projects and technological requirements within organizations. In other words, there is a need to see IT as a service provider within our organization.
Organizations are looking to IT to provide much more than support management at the operational level and to become a competitive asset. Which means ensuring efficiency by being profitable and streamlining manual processes to focus more on evolutionary projects.
IT must provide simplicity and agility in infrastructure deployments based on demand and competitive opportunity, easily adapting the capacity of cloud models as required.
An increasingly critical role for IT is risk management, which will allow meeting established service levels and business continuity by avoiding or reducing downtime due to operational tasks or disasters.
Here are the main reasons why IT turns out to be essential.
– It allows coordinating work teams that are located in different geographical locations, which greatly facilitates employee communication via email or directly via Skype or WhatsApp. Working with a single database that is always up-to-date allows any change made to a client to be viewed by all team members immediately.
-Save of time and money. Information technology reduces the cost of performing certain tasks thanks to the automation of many processes such as payments, invoicing, warehouse control.
– Keeps our data safe from possible cyber threats. Technology is advancing and, with the same speed, so do such threats. That is why it is very important to work with security technologies that allow the use of up-to-date tools capable of dealing with them.
To conclude, we can affirm that IT departments have ceased to be just a means to achieve business objectives, becoming part of the evolution of the business within organizations as a key factor for competitiveness and continued development. Therefore, the application of an IT model as a service is necessary to guarantee success at the business level.
